F r e q u e n t l y a s k e d q u e s t i o n
If your enquires is not found here, do directly drop us a mail! Contact us!
G E N E R A L
Q: Why buy from us ?
Unlike other online shop that sell a variety of things, we only sell instax related product which make us more focus! That's why we are always sourcing for better rate from supplier all over the world!
Q: Do i get any discounts if i buy more ?
Our price is very low already! however if ur really buying ALOT ALOT like more then 10 packs, we will see how we can give you a discount. :)
Q: I am interested in a new instax films i saw oversea or elsewhere but is not listed in your website, how?
In that case, just contact us and we will check with our supplier and source it for you.
Q: How come the price of the instax films and camera changed to cheaper price after i brought it?
The price of instax films fluctuate according to the market rate, we will at our foremost try to adjust the price at the lowest possible rate but we do not offer refund if you buy when the price are slightly higher. We can assure that you are getting the best price at the time of purchase. :)
Q: I saw elsewhere selling the same product at a cheaper price, can you offer me at that cheaper price?
Don't worry! We can assured you that the price offered at Capturing Moment is the best price we can offer after our market review.
However we might overlook sometime, if you saw elsewhere selling the same product at a cheaper price. Do inform us and we will check it out. If it is a genuine company that is located in Singapore and has instock like us, we are happy to review our price and negotiate with our supplier in order to stay competitive! :)
Q: The film that i brought turn out to be white colour, is the film spoilt ?
If the film turned out to be all white colour after developing. It means that it has been exposed before usage. There are few possibility and we advice you to check your camera for any light leak. Check out the different type type of "spoilt" film here.
M E E T U P
Q: Where do you all do meet up ?
We do most of our meet up at Boonlay Mrt or Dhoby Ghaut MRT at our convenience.
M A I L I N G
Q: How long will the items take to reach me if i opts for mailing?
We will mail the items out within 24 hours after receiving payment. Singpost normal mail takes around 2-3 working days.
Q: I opt for normal postage, but it has been so many days, I have yet to receive, is it lost mail?
For normal postage, we are unable to track the status of the parcel, However there is a return address in the event the parcel landed as undelivered, it will be send back to us and we will inform you.
Q: I live in Malaysia but really love the purchase the films, can you mail it to me?
Yes! We ship to other country and the payment would be through paypal. Please contact us for more information.
P A Y M E N T
Q: Can you accept mailed concealed cash?
We do not accept concealed cash as we think that it is dangerous to send cash through mail! Hence we strongly advise you to opt for meet up if bank transfer is an issue for you.
Q: Do i have to make any payment in advance for pre-order?
No! You do not have to make any payment in advance if you need us to reserve any films or for pre-order. We trust our customers and hope that you won't back out for any preorder.
G E N E R A L
Q: Why buy from us ?
Unlike other online shop that sell a variety of things, we only sell instax related product which make us more focus! That's why we are always sourcing for better rate from supplier all over the world!
Q: Do i get any discounts if i buy more ?
Our price is very low already! however if ur really buying ALOT ALOT like more then 10 packs, we will see how we can give you a discount. :)
Q: I am interested in a new instax films i saw oversea or elsewhere but is not listed in your website, how?
In that case, just contact us and we will check with our supplier and source it for you.
Q: How come the price of the instax films and camera changed to cheaper price after i brought it?
The price of instax films fluctuate according to the market rate, we will at our foremost try to adjust the price at the lowest possible rate but we do not offer refund if you buy when the price are slightly higher. We can assure that you are getting the best price at the time of purchase. :)
Q: I saw elsewhere selling the same product at a cheaper price, can you offer me at that cheaper price?
Don't worry! We can assured you that the price offered at Capturing Moment is the best price we can offer after our market review.
However we might overlook sometime, if you saw elsewhere selling the same product at a cheaper price. Do inform us and we will check it out. If it is a genuine company that is located in Singapore and has instock like us, we are happy to review our price and negotiate with our supplier in order to stay competitive! :)
Q: The film that i brought turn out to be white colour, is the film spoilt ?
If the film turned out to be all white colour after developing. It means that it has been exposed before usage. There are few possibility and we advice you to check your camera for any light leak. Check out the different type type of "spoilt" film here.
M E E T U P
Q: Where do you all do meet up ?
We do most of our meet up at Boonlay Mrt or Dhoby Ghaut MRT at our convenience.
M A I L I N G
Q: How long will the items take to reach me if i opts for mailing?
We will mail the items out within 24 hours after receiving payment. Singpost normal mail takes around 2-3 working days.
Q: I opt for normal postage, but it has been so many days, I have yet to receive, is it lost mail?
For normal postage, we are unable to track the status of the parcel, However there is a return address in the event the parcel landed as undelivered, it will be send back to us and we will inform you.
Q: I live in Malaysia but really love the purchase the films, can you mail it to me?
Yes! We ship to other country and the payment would be through paypal. Please contact us for more information.
P A Y M E N T
Q: Can you accept mailed concealed cash?
We do not accept concealed cash as we think that it is dangerous to send cash through mail! Hence we strongly advise you to opt for meet up if bank transfer is an issue for you.
Q: Do i have to make any payment in advance for pre-order?
No! You do not have to make any payment in advance if you need us to reserve any films or for pre-order. We trust our customers and hope that you won't back out for any preorder.